Customer Service Representative – MLSOK Tech Support

Company: OKCMAR/MLSOK, Inc.
Location: Oklahoma, City
Schedule: Monday – Friday, 8 AM – 5 PM
Position Overview:
MLSOK, Inc. is seeking an experienced Customer Service Representative to join our team! In this role, you will provide exceptional technical support to our MLS subscribers via telephone and online. The ideal candidate will leverage strong customer service skills to troubleshoot and resolve member and MLS system issues while addressing industry-specific questions.
Key Responsibilities:

• Monitor and respond promptly to requests received through the MLS helpdesk, ensuring problems are resolved to the end user’s satisfaction.
• Utilize and maintain helpdesk tracking software, reporting issues to the service desk for escalation as needed.
• Assist with the onboarding process for new MLS users, ensuring a smooth transition.
• Maintain full knowledge of MLS Rules and Regulations, lock box rules, and policies and procedures.
• Collaborate with the MLS vendor support system to enhance service delivery and customer satisfaction.
• Troubleshoot MLS-related problems, effectively communicating with the MLS Team and CTO to meet members’ needs.
• Conduct audits of MLS data to ensure compliance with MLS Rules and Regulations.
• Provide technical support and phone assistance for all MLS search products.
• Identify and successfully resolve MLS listing problems with a focus on customer satisfaction.
• Keep membership informed of any changes to the MLS in coordination with the communications staff.
• Ensure that the MLS Team and CTO are aware of any system or membership issues.
• Perform all other duties as assigned by the CTO.

Qualifications:

• Minimum of 1 year of relevant technical experience, preferably in a call center or customer service environment.
• Strong analytical and problem-solving abilities with keen attention to detail.
• Excellent customer service skills, with a friendly and professional demeanor.
• Proficiency in using Windows PCs, Office 365, VOIP phone systems, and other specialized software.
• Experience in the real estate industry is a plus.

What We Offer:

• Competitive salary and benefits package
• A great working environment
• Equal Employment Opportunity (EEO) employer

If you are a motivated individual with a passion for technology and customer service, we want to hear from you!
How to Apply:
Please submit your resume and cover letter to [Insert Application Email/Link]. Applications will be accepted until [Insert Closing Date].
Join us at MLSOK, Inc. and be a part of a dynamic team dedicated to supporting our MLS community!