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Case Manager

Posted: 09/05/2021

Job Summary

The Case Manager is a full-time position and supports clients seeking ongoing support at the Oklahoma City Family Justice Center. The Case Manager implements the Polyvictimization Tool with appropriately identified clients as part of the Polyvictimization Initiative. The Case Manager has a unique role in client care with victims of intersecting traumas such as domestic violence, sexual assault, stalking, human trafficking, elder abuse, and more. Case Managers build working relationships, solve problems, support and empower victims as they access services such as: holistic advocacy, forensic nursing, legal, law enforcement, childcare, and child advocacy. Case Managers reduce barriers that keep clients from getting timely services by directing them to sources of emotional, financial, administrative or cultural support while providing ongoing case management. Client confidentiality and privacy of information is critical.

Essential Functions

* Provide warm welcome and guidance to all clients and accompanying persons upon arrival;

* Conduct intakes with clients and information regarding confidentiality, informed consent, resources, etc.;

* Conduct comprehensive assessments to identify if clients are a polyvictim, present and ongoing needs, help them prioritize and navigate through the resources available through partner agencies at the FJC, connect clients with community partners to meet stated need(s);

* Implement the Polyvictimization tool with appropriately identified clients;

* Participate in the OVC Polyvictimization Initiative by attending Frontline Staff Calls, Learning Exchange Team Calls, and training calls with our technical assistance provider;

* Performs crisis intervention (via telephone and in-person) as needed and explain the resources, rights, and options available to victims of crime and their families to ensure they understand, and answer any questions that may arise;

* Maintain a safe, welcoming and comfortable reception area, intake rooms and victim waiting room; ensure immediate services for health and safety needs are available and accessible to clients as needed;

* Track and document client movement through services;

* Prepare case files through timely assessments, treatment service plans, progress notes, and closing summary reports on every referral;

* Assist clients in setting both short and long-term goals and objectives based on assessed needs and in collaboration with the clients and their perception of their needs;

* Provide strengths-based, client-centered case  management and service coordination to assist clients;

* Assure ease of movement among and between services;

* Apply creative problem solving as needed;

* Provide appropriate communications, connections, and follow-up with onsite service agencies and the clients to assure high customer satisfaction;

* Coordinates continuity of services with both internal and external partners and advocates for client-centered services and holistic resources to assure high customer satisfaction;

* Reassess client needs and case plan at fixed intervals;

* Distribute and retain service satisfaction surveys from each client;

* Build/maintain working relationships and trust with clients, FJC agency partners and community resource providers.

Position Requirements and Qualifications

* Bilingual (English/Spanish) - Preferred
* Graduation from an accredited college or university with a bachelor’s degree in social work, sociology, psychology, or a related field, or 4 years of experience in a related field;
* Knowledge of best practices relating to domestic violence, sexual assault and stalking including, but not limited to: identification, safety, implementation and confidentiality;
* Broad knowledge of community resources to clients in need of specific immediate services (both on-site and off-site partners) and resources, including shelters and housing, observation facilities, counseling and treatment options;
* Ability to effectively meet with and engage the public; ability to establish effective working relationships with supervisor, employees, onsite and offsite partners and the general public;
* Ability to effectively communicate in written form and orally, in a clear, concise manner, with staff, management, partners agencies, victims, and the general public;
* Must be able to respond effectively to stressful situations;
* Flexibility and problem-solving skills and experience;
* Ability to deal tactfully with people from diverse backgrounds and situations;
* Must successfully pass a background check and have a valid Oklahoma driver’s license and auto insurance.

To apply: Send resume and cover letter to Roxanne Mayer, Polyvictimization Project Manager at roxanne.mayer@palomarokc.org. Within the cover letter describe your interest in this position and the following question, “How do you proceed when you need to solve a problem? Can you give an example?”.

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